Rufund Policy

Eligibility for Returns
Customers seeking to return an item must ensure the product remains in its original, pristine condition exactly as received upon delivery. The item must be completely unopened, unused, and retain all original tags and packaging. Any signs of wear, usage, or packaging damage may disqualify the product from return eligibility.

Return Process
To initiate a return, customers are required to contact our support team at support@SupplyPs.com. Our dedicated customer service representatives will review the return request and provide comprehensive guidance. Upon approval, we will generate a personalized return shipping label and furnish detailed instructions for the return shipment. Customers should be aware that unsolicited returns without prior authorization will not be processed or accepted.

Refund Timeline and Processing
Our commitment to customer satisfaction is reflected in our efficient return processing. All approved returns will be processed within three business days of receipt. Refunds will be issued directly to the original payment method used during the initial purchase. Customers should anticipate a refund reflection period of 5-10 business days, acknowledging potential variations based on individual financial institution processing times.

Non-Refundable Charges
Certain charges are explicitly non-refundable to maintain transparent pricing. These include shipping fees, payment processing charges, and a modest restocking fee calculated at 3% of the total order value. These fees help offset administrative and logistical costs associated with product returns.

Refund Approval and Notification
Following a comprehensive inspection of the returned item, our team will dispatch an email notification detailing the refund status. The communication will definitively confirm the refund approval or provide a detailed explanation should the return be declined, ensuring complete transparency in our decision-making process.

Special Considerations and Exceptions
Custom-manufactured products are generally ineligible for return unless a demonstrable manufacturing defect exists. For items received in a damaged condition, customers must report the issue within 48 hours of delivery to qualify for a replacement or refund. These provisions protect both the customer's interests and our operational integrity.

Customer Support Commitment
supplyps.info@gmail.com Our goal is to maintain a transparent, fair, and customer-centric return process that minimizes potential disputes and maximizes customer satisfaction.